Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item (or purchasing it in-store) to request a return.

To be eligible for a return, your item must be in the same condition that you received it and, if applicable, in its original packaging. You will also need a receipt or proof of purchase.

For online orders, to start a return, please contact us at info@footplate.co.uk. Returns must be authorised before being sent back. Once approved, returns should be sent to: Footplate, 101 Comberton Hill, Kidderminster, DY10 1QH.

If your return is due to a defective or faulty item, we will provide a return shipping label along with instructions. Items sent back without prior authorisation will not be accepted.

For in-store purchases, returns must be brought back to the store with proof of purchase within 14 days. Please note that refunds for items purchased in person, where there is no fault with the product, will not be accepted. In such cases, it is at the manager’s discretion to offer store credit.

You can always contact us at info@footplate.co.uk with any return-related questions.

Damages and issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you have received the wrong item. We will assess the issue and work to resolve it promptly.

Exceptions / non-returnable items
If you have any questions about a specific item, please get in touch. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you believe you have ordered an item in error, please contact us at info@footplate.co.uk or call 01562 750076, and we will do our best to assist.

Refunds
We will notify you once we have received and inspected your return and confirm whether your refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.